Terms of Service

1. Acceptance of Terms

By accessing or using Fusionflow's AI-powered booking management services ("Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not access or use our Services.

2. Description of Services

Fusionflow provides AI-powered booking processing and management solutions for businesses, including:

• Automated booking data processing from multiple platforms
• AI agents for booking management and customer service
• Integration with booking platforms (Booking.com, Expedia, etc.)
• Analytics and reporting tools for booking optimization
• Custom ERP integrations and workflow automation

3. User Responsibilities

You are responsible for:

• Maintaining the security of your account credentials
• Ensuring accuracy of booking data and customer information
• Complying with all applicable laws and regulations
• Respecting the terms of service of integrated booking platforms
• Providing timely payment for Services as specified in your agreement

4. Service Availability

We strive to maintain high service availability but do not guarantee specific uptime percentages. Service levels may be specified in separate service agreements for enterprise clients.

5. Intellectual Property

The Services and all related technology, including our AI algorithms, are protected by intellectual property laws:

• Fusionflow retains all rights to our proprietary AI technology and software
• You retain ownership of your business data and customer information
• We grant you a limited license to use our Services during your subscription
• You may not reverse engineer, copy, or distribute our technology

6. Payment Terms

Payment terms will be specified in your service agreement. Late payments may be subject to reasonable late fees as permitted by applicable law.

7. Limitation of Liability

To the maximum extent permitted by law, Fusionflow's liability is limited as follows:

• Total liability shall not exceed the amount paid by you in the preceding 12 months
• We are not liable for indirect, consequential, or punitive damages
• We do not guarantee uninterrupted or error-free service operation
• You acknowledge that AI systems may occasionally produce unexpected results

8. Data Protection & GDPR

We are committed to protecting your data in compliance with GDPR and other regulations:

• We act as a data processor for your customer booking information
• Data processing agreements are available for enterprise clients
• EU data residency options available upon request
• Regular security audits and compliance assessments conducted

9. Termination

Either party may terminate the Services:

• With 30 days written notice for convenience
• Immediately for material breach that remains uncured after 15 days notice
• Upon expiration of the agreed service term
• Data export and transition assistance provided for 60 days post-termination

10. Contact Information

For questions regarding these Terms of Service, please contact us through our website.