Fusionflow Bookings

1. Information We Collect

Fusionflow Technologies ("we," "our," or "us") collects information you provide directly to us, such as when you create an account, use our booking management services, or contact us for support.

Account Information: Name, email address, company details, and authentication credentials
Booking Data: Customer booking information, platform integration data, and transaction records
Usage Information: How you interact with our AI agents and booking management features
Technical Data: IP addresses, browser information, and system performance metrics

2. How We Use Your Information

We use the information we collect to:

Provide and maintain our AI-powered booking management services
Process and analyze booking data to improve operational efficiency
Send you technical notices, updates, and administrative messages
Respond to your comments, questions, and customer service requests
Develop new features and improve our existing services

3. Data Security & Protection

We implement appropriate technical and organizational measures to protect your personal information:

Encryption: All data is encrypted in transit and at rest using industry-standard protocols
Access Controls: Role-based access with multi-factor authentication requirements
Data Minimization: We only collect and process data necessary for our services
Regular Audits: Security assessments and compliance reviews conducted quarterly

4. Data Sharing & Third Parties

We do not sell, trade, or otherwise transfer your personal information to third parties except:

With your explicit consent for platform integrations (Booking.com, Expedia, etc.)
To trusted service providers who assist in operating our services
When required by law or to protect our rights and safety
In connection with a merger, acquisition, or sale of assets (with notice)

5. Your Rights

You may contact us to request access to, correction of, or deletion of your personal information. We will respond to reasonable requests within a reasonable timeframe in accordance with applicable law.

6. Data Retention

We retain information as long as necessary to provide our services and as required by applicable law. Retention periods may vary based on the type of information and business needs.

7. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us through our website.